Reference

rajapola Terms & Conditions for Your Account

Clear account, wallet and access rules help you understand what applies before you open rajapola.

Account access rulesWallet record dutiesPolicy change noticesIndonesia access wording
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HELP WITH TERMS

Get Policy Help Near Your Account

A clear support path matters when a Terms & Conditions question affects login, wallet status or a transaction record. Start from account help and include your registered phone number, the relevant date and a receipt reference. We use those details to locate the right record without asking you to send a password. This route is available to you on mobile browser and desktop.

Team online

Account help

Ask us to explain a clause, account step or access decision through the account-help path. Include your registered phone number so we can connect the request to the correct Terms & Conditions record.

Wallet status

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference and date. We can check the account record and explain which policy step applies without requesting your wallet password.

Change request

If a contact detail or personal record needs correction, send the request through account help from the same phone path used for verification. We will explain the documents or confirmation needed.

RECORDS AND ACCESS

How We Apply These Account Rules

Our policy handling follows the account events you can check: registration, phone confirmation, wallet activity, support contact and access changes.

Data handling

We use the details you provide, such as your phone number and wallet reference, to operate the account, confirm requests and apply these Terms & Conditions. We do not need your wallet password for a support check.

Cookie choices

Cookies and similar browser storage can keep your session and policy display consistent between pages. You can manage browser settings, although changing them may affect login continuity or the way account notices appear.

Account security

You must keep your password, phone and verification details private. If your device changes or access looks unfamiliar, use account help promptly so we can apply the security steps connected to your account.

Record retention

We retain account, payment and support records only as needed for account operation, security, dispute handling and legal duties. A request about a retained record can be sent through the account-help route.

Who to contact

Use account help for questions about a clause, access decision, wallet record or policy notice. Adding your registered phone number and receipt reference helps us identify the relevant account event.

Requesting changes

You may ask us to correct eligible account details or clarify how a policy applies. We may ask for phone verification before changing records, and we will explain any restriction required by local law.

Terms & Conditions Questions Answered

These answers focus on the account decisions people usually check before opening rajapola. They explain acceptance, verification, wallet records, data requests, device access and policy changes in plain language. If your situation is different, send the account-help request with the relevant receipt or account date so we can address the specific Terms & Conditions point.

They cover account creation, phone verification, permitted access, wallet ownership, security, transaction records, data handling, support requests and changes to the policy. They apply when you use the account where local law permits.

They apply when you create an account, access the lobby, submit a wallet transaction or contact account help. Continuing after a posted change means the updated text may apply, subject to required notice.

Phone verification connects the account to the person making an access or record request. It also helps us check unusual device activity and confirm changes without asking for your DANA, OVO or GoPay password.

You may use an available wallet or QRIS route where local law permits and the payment record matches your account details. Keep the receipt reference because we may need it for a status or policy check.

Send a correction request through account help using your registered phone path. State which detail is wrong and provide the relevant date; we may complete phone verification before changing the account record.

Yes, we may revise them for operating, legal or security reasons. We post the current wording and provide any notice required by local law. Check the policy page before continuing after a material change.

Account access and eligibility depends on local law. If local rules do not permit access, you must not continue using the service. Contact account help if you need clarification about a policy notice.

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